What is Ruikoo Jewelry?
Ruikoo Jewelry is a jewelry company located in Dongguan, Guangdong Province, China, specializing in the design, production, and sales of various accessories.
Where is the company address?
Our company is located at No. 11, Lane 1, Yangwu Dongpu New Village, Dalingshan Town, Dongguan City, Guangdong Province, China.
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What products do you offer?
We offer a variety of jewelry accessories, including necklaces, bracelets, earrings, etc., to meet the needs of different customers.
What is the quality of the product?
We promise that all products are made of high-quality materials and undergo strict quality control to ensure the quality of each product.
How to place an order?
You can access our website through https://ruikoo-jewelry.com/ Browse products and place orders directly.
What are the payment methods?
Currently, we support payment through PayPal.
How to modify or cancel an order?
If you need to modify or cancel your order, please contact our customer service within 24 hours after placing the order.
How to register an account?
You can click the “Register” button on our website and follow the prompts to fill in the relevant information to complete the registration.
What information is required to register an account?
When registering, you need to provide basic information such as name, email address, and contact phone number.
Is my personal information secure?
We attach great importance to your privacy protection, and all personal information will be strictly kept confidential and used only for order processing and customer service.
What transportation methods do you offer?
We offer multiple modes of transportation, including standard express and expedited express. Please refer to the settlement page for specific fees and delivery times.
How long can the order be delivered?
Generally, orders will be shipped within 3-5 business days, depending on your shipping address and the chosen shipping method.
How to return or exchange goods?
If you are not satisfied with the received product, you can contact our customer service for a return or exchange within 7 days of receiving the item.
How can I contact you?
You can contact us through the following ways:
WhatsApp: +86-15875661487 / +86-15820878126
E-mail: ruikoojewelry@163.com
Contact page: https://ruikoo-jewelry.com/contact/
Do you have social media accounts?
Yes, you can follow us on the following social media platforms:
Instagram: @ruikoojewelry
Facebook: Ruikoo-Jewelry
Do you provide customized services
Yes, we offer customized services. You can contact our customer service for more details.
Do you have a membership system?
At present, we do not have a membership system, but we will hold promotional activities from time to time. Please stay tuned to our official website and social media.
Does your product come with a warranty?
We offer a one-year warranty service for our products. If there are any quality issues during the warranty period, please contact our customer service for assistance.
Do you have international transportation services?
Yes, we provide global transportation services. Please refer to the settlement page for specific fees and delivery times.
Do you have coupons or discount promotions?
We hold promotional activities irregularly. You can follow our official website and social media to get the latest discount information.
Do you have inventory restrictions for your products?
Our product inventory is limited, we suggest that you confirm the inventory status of the product before placing an order.
Do you provide gift packaging services?
Yes, we offer gift wrapping services, which you can select on the checkout page.
Do you have a size guide for your products?
Yes, we provide a detailed size guide on the product page to help you choose the right product.